Frequently Asked Questions (FAQ's)

General Information

Why do you work with artesans?

All our products are handmade by Artisans at small scale units in towns and villages across India. The reason that we work with these experienced and hardworking individuals is to provide direct employment to these rural areas that may otherwise be left behind by India's explosive growth.

How did you find these artisans?

India has centuries old traditions of textile manufacturing but certain parts of the country where exceptionally talented artisans live have become famous for the beautiful handmade products that can be found. We put our ears to the ground and travelled across the country to find these places and their talent to bring to you the best of handmade Indian products.

Have you actually seen their working conditions?

We have personally visited every one of the vendors that we work with to see their working conditions and ensure that they are safe and comfortable.

Why do your cushions have a 'With Filler/No Filler' option and what does it mean?

The fillers referred to here are the soft down or polyester inserts that go inside cushions.

Unfilled cushion covers are folded small and can always be stashed without storage problems. It's easy to swap them out to give your couch a revamp when needed!

Will you make me a custom piece?

We would be delighted to make custom pieces for you, but it would be subject to a minimum order quantity based on the type of product. Please email us at with your proposal!

I am a designer/artist, will you collaborate with me on a limited run?

The creative process is imbibed into our company's soul and we recognise the need for creative outlet in others as well. We would love to be the ones to piece together the interesting concepts that you have been throwing around your mind. Let's take this further - please email us at

Do you do bulk orders?

Yes! Please email us at for more information.


How much will it cost to ship my product?

Based on the size of the product and your location, shipping will be calculated at checkout. All orders valued above $100 will be shipped for free within mainland United States. 

How much time will it take for me to receive my products?

All orders will be will be processed for shipping within 2 working days and shipment will take between 3-6 working days.

I placed an order online but I have not received an email confirmation, what should I do?

Please send us an email at to clarify the issue

Can I cancel or modify my order before it ships?

You can modify your orders before they ship by sending us an email at However, this cannot be done once the product is shipped.

Do you ship globally?

Yes, we ship globally. However, our shipping costs are non-refundable and return shipping fees will be borne by the customer.

Do I qualify for Free Shipping if I live outside United States?

Sorry, we currently offer free shipping on orders over $100 only on mainland United States.


You can click here to find our detailed Returns Policy

Can I return my products to The Artisen?

If you are not satisfied with your purchase for any reason, please let us know at so we can help. All merchandise - with the exception of those purchased on sale or customised - may be returned within 15 days by mail.